Customer Service Specialist
Location: Vancouver, WA
Pay: $23.00 - $25.00 per hour
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Position Overview
We are seeking a detail-oriented Customer Service & Order Coordination Specialist to support customer orders and inventory management for a fast-paced bakery production environment. This role serves as a key liaison between customers, production teams, shipping departments, freezer facilities, and sales executives to ensure timely and accurate order fulfillment.
The ideal candidate thrives in a high-volume environment, enjoys problem-solving, and can effectively manage multiple priorities while delivering exceptional customer service. Success in this role requires strong communication skills, attention to detail, and the ability to coordinate across multiple departments to meet customer expectations.
Key Responsibilities
- Serve as the primary point of contact for customers, buyers, brokers, vendors, and internal departments regarding orders, inventory, and fulfillment.
- Process, confirm, and manage customer orders from receipt through shipment.
- Research order status, inventory availability, and production schedules to resolve customer inquiries and ensure on-time delivery.
- Coordinate with production, shipping, freezer facilities, and sales teams to track inventory and maintain accurate order information.
- Evaluate inventory levels, production schedules, and critical deadlines to support successful order fulfillment.
- Arrange transportation, freezer storage, and baking schedules while ensuring all order requirements are communicated and fulfilled.
- Confirm incoming and outgoing shipments at freezer and production locations.
- Resolve customer requests and issues while balancing business requirements and operational constraints.
- Verify product pricing and maintain accurate information within company systems.
- Generate invoices for shipped orders and process related documentation.
- Create and distribute reports for internal teams and external customers.
- Analyze customer ordering systems, freezer reports, transportation reports, and inventory records to identify and resolve discrepancies.
- Maintain accurate records and provide professional, high-quality customer service in all interactions.
Qualifications
- 2+ years of customer service, order processing, logistics coordination, supply chain, or related experience preferred.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal and written communication skills.
- Advanced attention to detail and accuracy in data entry and order management.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Experience working with ERP, inventory management, order processing, or transportation systems is preferred.
- Ability to analyze reports, track inventory, and investigate order-related issues.
- Demonstrated problem-solving skills and a customer-focused mindset.
- Ability to work effectively with multiple departments in a fast-paced environment.
What You'll Bring
- A proactive and collaborative approach to customer service.
- Strong critical thinking and analytical skills.
- The ability to remain organized and accurate under pressure.
- Professional communication skills and a commitment to customer satisfaction.
- A team-oriented attitude with a focus on delivering results.
Compensation: $23.00-$25.00 per hour, depending on experience.
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Location: Vancouver, WA (Onsite)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.