Able to communicate via email or chat in professional manner Able to multi task.
Customer service duties:
Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Develop a strong knowledge of our product portfolio and procedures
Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
Effectively communicate additional promotions and services we offer.
Process customer orders in a courteous, efficient, timely manner with minimal errors.
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution
Numbers & Facts
Location
Grants Pass, Oregon
Skills
10-key (Tenkey) Numeric Keypadunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Follow Throughunmatched
Multitaskingunmatched
Order Processingunmatched
Process Developmentunmatched
Standards of Careunmatched
Time Managementunmatched
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