Customer service Specialist

Globalchannelmanagement
  • Grants Pass, Oregon
    30+ days ago

    Job Description

    Customer service needs 2+ years experience

    Customer service requires:

    • Type min of 35 wpm 10 key by touch
    • Able to communicate via email or chat in professional manner Able to multi task.

    Customer service duties:

    • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Develop a strong knowledge of our product portfolio and procedures
    • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
    • Effectively communicate additional promotions and services we offer.
    • Process customer orders in a courteous, efficient, timely manner with minimal errors.
    • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution

    Numbers & Facts

    LocationGrants Pass, Oregon

    Skills

    • 10-key (Tenkey) Numeric Keypadunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Follow Throughunmatched
    • Multitaskingunmatched
    • Order Processingunmatched
    • Process Developmentunmatched
    • Standards of Careunmatched
    • Time Managementunmatched

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