Customer Service Specialist

At Bizzetta, we believe in turning possibilities into opportunities and opportunities into success. As a dynamic sales firm, we specialize in empowering businesses to achieve their goals through innovative strategies, exceptional service, and consistent results.

Position Overview:

We are seeking a motivated and detail-oriented Customer Service Specialist to support client interactions and service operations at our Charlotte, NC location. This on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and is eager to grow within a collaborative team.

Key Responsibilities:

• Provide professional and timely assistance to customers via phone, email, and in person
• Handle customer inquiries, concerns, and service requests with accuracy and efficiency
• Maintain detailed and organized customer records and service logs
• Collaborate with internal teams to ensure customer needs are met and issues are resolved
• Process customer requests, orders, and basic documentation
• Follow up with clients to ensure satisfaction and proper resolution of concerns

Qualifications:

• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively
• Professional demeanor with strong customer service skills
• Ability to work independently and as part of a team

What We Offer:

• Competitive hourly pay based on experience.

• Flexible scheduling depending on event needs.

• Opportunities to gain hands-on experience in event operations and client engagement.

• Supportive, team-oriented environment with potential for future advancement.

• Fast-paced, engaging work setting where your contribution makes a difference.