Customer Service Specialist

Description

Fathom Realty is looking for a Customer Service Specialist to join our dedicated team in Cary. This full-time, remote position offers an excellent opportunity for entry-level candidates eager to kickstart their career in the real estate and mortgage industry.

As a Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and guidance to ensure a smooth and satisfactory experience. You will play a crucial role in addressing client inquiries, resolving issues, and enhancing our overall service quality, all while contributing to our mission of delivering outstanding real estate solutions.

We offer a competitive hourly salary , along with a supportive work environment that values professional growth and development.

Responsibilities

• Assist clients with inquiries via phone, email, and chat
• Provide accurate information about services and procedures
• Resolve client issues promptly and effectively
• Maintain a positive and professional demeanor at all times
• Document client interactions and feedback in the system
• Collaborate with team members to improve service quality
• Participate in training sessions to enhance product knowledge
• Support other departments as needed to ensure client satisfaction

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently in a remote environment
• Basic knowledge of real estate or mortgage processes is a plus
• Proficiency in using customer service software and tools
• Excellent problem-solving skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• A positive attitude and a passion for helping others