Customer Service Specialist

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Job Description

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Customer Service Specialist

LOCATION

Parma, ID, USA, 83660

COMPANY

BASF Agricultural Solutions US LLC

JOB FIELD

Logistics & Supply Chain Management

JOB TYPE

Permanent

JOB ID

143897

FLEXIBLE WORK OPTIONS

Hybrid

LOCATION

Parma, ID, USA, 83660

COMPANY

BASF Agricultural Solutions US LLC

JOB FIELD

Logistics & Supply Chain Management

JOB TYPE

Permanent

JOB ID

143897

FLEXIBLE WORK OPTIONS

Hybrid

Apply now

Now hiring! Customer Service Specialist

Parma, ID (Hybrid)

Annual bonus / Overtime pay eligible

We are looking for a Customer Service Specialist to join our Agricultural Solutions team supporting our BASF | Nunhems vegetable seeds business in Parma, ID.

As a Customer Service Specialist, you will support domestic and international sales efforts by ensuring the effective execution of customer service, sales support, and administrative processes that contribute to customer satisfaction. You will serve as a key liaison between customers, the sales network, and internal stakeholders, helping facilitate the activities required to support business operations. In addition, you will provide administrative support to the Regional Head of Customer Service while maintaining the flexibility to support master data and traffic functions as needed.

Welcome to BASF

We are BASF in Agriculture and everything we do, we do for the love of farming, and the biggest job on Earth. We are an internationally successful company of the BASF Group. Our solutions are purpose-designed for different crop systems. Connecting seeds and traits, crop protection products, digital tools and sustainability approaches, to help deliver the best possible outcomes for farmers, growers and our other stakeholders along the value chain. With teams in the lab, field, office and in production, we do everything in our power to build a sustainable future for agriculture.

#ForTheLoveOfFarming #TheBiggestJobOnEarth #AgEmployerOfChoice

Here you can gain more insight into our Vision at BASF Agricultural Solutions!

During your shift as a Customer Service Specialist, you will...

• Lead customer and sales support activities by ensuring you will initiate, manage, and follow up on customer orders throughout the order management process. Additionally, you will support formal sales processes including order-taking, invoicing, information maintenance, and professional communication with customers and stakeholders to help achieve customer satisfaction.
• Resolve order-related challenges by actively seeking solutions when organizational constraints prevent customer expectations from being met. Furthermore, you will serve as a focal point for issue resolution and will work closely with Sales and other stakeholders to identify suitable alternatives or substitutions when required.
• Maintain effective communication across internal and external stakeholder groups by ensuring you will provide information regarding processes, delays, requirements, inventory availability, shipping status, and related operational matters. In addition, you will remain actively engaged with customers and cross-functional partners including Sales, Inventory, Quality, and other internal and external network contacts throughout the order management process.
• Support the Regional Head of Customer Service by providing administrative assistance and helping monitor and develop key performance indicators (KPIs). Additionally, you will contribute to activities that support departmental performance objectives and reporting needs.
• Serve as a trained backup resource for Master Data activities when needed. This will include reviewing, entering, updating, validating, and maintaining regional marketing and sales master data based on assignments from the global team, advising stakeholders on request status, and assisting with annual projects such as pricing and assortment reviews.
• Provide backup support for Traffic operations when required by applying established procedures and guidelines for inbound and outbound shipments. Furthermore, you will create shipping documentation, schedule shipments, manage communications, and work with internal and external stakeholders across domestic, import, and export activities.

If you...

• Hold a High School Diploma as a minimum educational requirement. Additionally, a Bachelors Degree or some college education is preferred.
• Have 2+ years of experience in Customer Service, Traffic/Logistics, or an upper-level administrative support role.
• Possess strong analytical and interpersonal skills that enable you to effectively support customers, stakeholders, and internal business partners, as well as demonstrate excellent written and verbal communication skills.
• Are capable of moving fluidly between multiple roles and responsibilities while effectively managing ambiguity. In addition, you will be expected to handle multiple responsibilities simultaneously and adapt to changing business priorities.
• Have strong technical proficiency in Microsoft Office applications and experience working with ERP systems.
• Are able to travel up to 5%, mostly domestic.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

BASF Agricultural Solutions is a trusted partner to the agricultural industry, delivering innovative and sustainable solutions that help farmers succeed across a wide range of cropping systems. Across North America, our teams work together to address some of agricultures most important challenges while creating value for customers, communities, and the environment. At BASF, youll find opportunities to grow your career, collaborate with talented colleagues, and make a meaningful impact through work that matters.

Find out more about our Agricultural Solutions team here.

Our people are at the heart of everything, dedicated to delivering value for our customers every day.

By focusing on enabling our people today and in the future, we will ensure we have the talent and skills needed to succeed.

United by the love of farming, we innovate, collaborate, and strive for the best solutions together, creating connections and driving success as one team. This is how we make an impact. For the love of farming, the biggest job on Earth.

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

Apply now

Our people are at the heart of everything, dedicated to delivering value for our customers every day.

By focusing on enabling our people today and in the future, we will ensure we have the talent and skills needed to succeed.

United by the love of farming, we innovate, collaborate, and strive for the best solutions together, creating connections and driving success as one team. This is how we make an impact. For the love of farming, the biggest job on Earth.

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Parma, ID, USA, 83660

BASF Agricultural Solutions US LLC

Logistics & Supply Chain Management

Permanent

143897

Management

United States

Hybrid