Customer Service Specialist

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Specialist in Rock Island, Illinois! Deliver world-class customer support as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.

This non-exempt, full-time position is 100% on-site with a starting rate of $20.00/hour. Standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed. 

What does world-class customer care look like?

• It’s all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors.
• Keep accurate records of customer interactions.
• Support and encourage teammates to achieve shared goals and objectives.
• Engage in active listening and problem solving with customers.

• Weekly pay
• Paid time off (PTO) and holidays
• Offer comprehensive benefits package
• Opportunities for advancement

• Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
• Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
• Outbound calling for solicitation of bids and contacting clients.
• Process customer invoices and post-auction follow-ups, ensuring timely payments and account updates.
• Create and update customer data within multiple in-house databases.

• Ability to learn and apply ATF compliance and internal protocols.
• Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and act with integrity.
• Intermediate proficiency with computers (including Microsoft Office) and office equipment.
• Knowledge and ability to perform basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum one year of experience in customer service, administrative support, or a related role. 
• Experience in auction services, retail, or high-volume customer interaction environments is a plus.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.