Customer Service Specialist

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $17.36 to $33.03 per hour; from: $36,100 to $68,700 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle''s onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Key Responsibilities

% of Total Time

Knowledge, Skills or Experience used

Result/Impact Achieved

1.

Incident resolution

40

Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.

Maintain working fleet of endpoint devices and peripherals keeping clients productive and minimizing downtime

2.

Remediation

30

Knowledge to deploy and configure various images to end point devices

Provides highly reliable new equipment with current and security patched operating systems.

3.

Printer and peripheral deployments

10

Skilled with printer configurations and installation of various peripherals

Maintains all devices with functional devices across the organizations

4.

On call and facility moves support

10

Advanced troubleshooting skills. General moving equipment and setting up equipment as required.

Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment

5.

Projects with endpoint equipment configuration and deployment

10

Advance skills in end user device configurations. Operating systems deployments as required

Provide deployment support for ongoing projects submitted by organizations

Key Responsibilities

% of Total Time

Knowledge, Skills or Experience used

Result/Impact Achieved

1.

Incident resolution

40

Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.

Maintain working fleet of endpoint devices and peripherals keeping clients productive and minimizing downtime

2.

Remediation

30

Knowledge to deploy and configure various images to end point devices

Provides highly reliable new equipment with current and security patched operating systems.

3.

Printer and peripheral deployments

10

Skilled with printer configurations and installation of various peripherals

Maintains all devices with functional devices across the organizations

4.

On call and facility moves support

10

Advanced troubleshooting skills. General moving equipment and setting up equipment as required.

Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment

5.

Projects with endpoint equipment configuration and deployment

10

Advance skills in end user device configurations. Operating systems deployments as required

Provide deployment support for ongoing projects submitted by organizations