Customer Service Specialist - Sample Management

Responsibilities: of the Customer Service Specialist include: • Deliver advanced customer support across multiple business functions while addressing complex service-related inquiries. • Manage and document customer interactions, ensuring accurate records and timely follow-up through internal systems and CRM platforms. • Analyze issues, investigate root causes, and recommend effective solutions with minimal supervision. • Partner with stakeholders to review workflows, identify improvement opportunities, and contribute to process optimization efforts. • Provide informal leadership and guidance to team members while supporting cross-functional collaboration and operational objectives. Qualifications: for the Customer Service Specialist include: • High School Diploma or equivalent with 4+ years of relevant experience, or Bachelor's degree with 2+ years of relevant experience. • Ability to exercise sound judgment, initiative, and problem-solving skills in a customer-focused environment. • Experience reviewing processes, documenting work, and supporting continuous improvement initiatives. • Preferred: Experience with Salesforce. • Preferred: Proficiency with macOS. • Preferred: Experience using Google Workspace. Compensation: for the Customer Service Specialist: • Salary Range: $28 - $32 / Hour • Comprehensive benefits package including medical, dental, vision, 401(k), PTO, Sick Leave as required by law This job opens for applications on November 5, 2026. Applications for this job will be accepted for at least 30 days from the posting date.