Customer Service Specialist

Customer Service Specialist - International

Prestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women’s health categories to better improve the lives of our customers and their world. For generations, our trusted brands have helped consumers care for themselves and their loved ones. We are the largest independent provider of over-the-counter products in North America, and we are constantly improving and creating products that match the ever-changing lifestyles and needs of people and families everywhere.

JOB SUMMARY: 

Must be able to work in a fast-paced environment with daily/ frequent deadlines, possess excellent Customer Service and computer skills. Attention to detail and the ability to multitask and handle large volume are critical and must be adhered to in the daily tasks. Job duties include order processing of manual orders, order expediting, documentation creation, tracking inquiries and minimal filing. Communicate with our Customers, Warehouse, Brokers, Vendors and Sales & Operations Team as well as any other Prestige business area by email/phone. Also, other misc. projects will be assigned by Manager as they come up

Primary Responsibilities (including but not limited to):

• Order to Invoice – process orders using ERP system and all processes between to invoicing.
• Process manual INTL orders using SAP.
• Document management: Prepare/supply all INTL documentation to support the orders/shipments (CI, SLI, COO, COA, PL, BL, legalized documents, PODs etc.)
• Order Expediting/Tracking and POD management for billing.
• Handle email inquiries and all communication from Customers, Freight Forwarders, Sales members, affiliate offices, Credit, Returns and other internal departments, etc.
• Work closely with the Warehouse on cuts made after the Exception Report has been processed.
• Work closely with the sales team regarding questions on orders and items.
• Work closely with our Operations Team/Planners to help process problematic items due to out of stocks, discontinued etc.
• Ensure daily that all process and procedures are met.
• Various miscellaneous duties assigned by Manager and others on the Sales Team.

Qualifications, Job Knowledge, Skills and Abilities:

• 4 year college degree/ bachelor’s degree.
• Min 5 years of Customer Service and/or logistics experience in the area of International.
• Must have experience and knowledge of INCO Terms, export shipping, all types of INTL documentation and country requirements.
• Must have current, working knowledge of ERP systems (SAP preferred), Microsoft Word and Excel a must - creating pivot tables/spreadsheets and utilizing VLOOKUP are required in the daily processes.
• Must have the capability to prioritize and plan to effectively meet the daily deadlines in the Department, while multi tasking with other tasks and projects simultaneously.
• Must have the capability to work in a team environment with varied departments and diverse personalities.
• Must be organized to handle high volume with great follow-up/ follow-through.
• Must be detailed oriented with excellent oral and written communication skills.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

No Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#HybridWork: We follow a Hybrid work schedule. All applicants must be able to work in our Tarrytown office Tues/Wed/Thurs (remote on Mon/Fri).

Work Hours: 40 hours per week.

Salary Range: $65K to $75K

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