Customer Service Supervisor

Responsibilities

Position Responsibilities:

• Monitor team performance to ensure that the call center goals are met while sustaining call center quality
• People development focus - support career mapping and development to create next generation of leaders for a growing organization
• Ensure compliance with AR/AP obstacles customers may face
• Be present on the floor and utilize Calabrio and other reporting to measure and present individual team members with feedback on their execution and productivity
• Performance management responsibility including goal setting and communication, conducting performance evaluations, and, utilizing our QM software to coach and develop our frontline teams
• Utilize metrics, individual team member's performance goals and organizational goals to create an appropriate training plan for each team member
• Other projects or duties as assigned

Qualifications

Required Education and Experience:

• High School Diploma/General Education Diploma with 4 plus years of related experience and 0 to 1 plus years of leadership experience or 2 to 3 plus years of leadership experience

Essential Information for Our Employees

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.