Customer Service Supervisor

Customer Service Supervisor

Salary: $28.00 - $38.00
Schedule: Full-Time, Temporary

Position Overview

We are seeking a Customer Service Supervisor to lead customer service operations and support key customer accounts. This role will serve as a liaison between customers and internal departments, ensuring a high level of service while driving process improvements and operational efficiency. The ideal candidate will have experience within the life sciences industry and a strong background in customer service, account management, logistics coordination, and team leadership.

Key Responsibilities

• Serve as the primary point of contact for customers and internal stakeholders.
• Lead and support customer service team members, providing guidance and training as needed.
• Manage escalated customer concerns and ensure timely resolution.
• Support key customer accounts and maintain strong client relationships.
• Coordinate with operations, logistics, supply chain, and sales teams to ensure seamless order fulfillment and customer satisfaction.
• Maintain accurate customer records, account documentation, and CRM data.
• Monitor service levels, identify trends, and recommend process improvements.
• Assist with reporting, forecasting, and other administrative responsibilities.
• Support transportation, shipping, and logistics-related customer inquiries.
• Partner with leadership to improve customer experience and operational performance.

Qualifications

• Bachelor's or Associate's degree preferred, or equivalent professional experience.
• Required experience within the life sciences, biotechnology, pharmaceutical, medical device, or related industry.
• Experience supervising or leading customer service teams.
• Strong background in customer service, account management, or client relations.
• Knowledge of logistics, transportation, supply chain, or order fulfillment processes.
• CRM experience and proficiency with Microsoft Office Suite.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting national or strategic customer accounts.
• Knowledge of ERP systems such as NetSuite, SAP, Oracle, or similar platforms.
• Experience working with domestic and international shipping processes.
• Basic accounting, invoicing, or billing experience.