Customer Service Supervisor

The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.

Responsibilities

• Supervise and support a small team of 1-5 customer service representatives
• Monitor team performance and provide coaching to improve customer service skills
• Handle escalated customer issues and ensure timely resolution
• Maintain service quality standards and customer satisfaction metrics
• Coordinate scheduling and workflow to meet team targets

Preferred Qualifications

• 5+ years in customer service supervision
• High School Diploma or equivalent