Customer Service Support Coordinator 2

Job Responsibilities
•    Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.
•    Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.
•    Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.
•    Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.
•    Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.
•    Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.
•    Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision-making.
•    Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.