Customer Service Support I

Customer Service Support I

Information Systems

Help Desk / Technical Support

$ 20 - $ 22 / Hour

location_onMauston, Wisconsin

acuteContractor

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Your Role

Akkodis is seeking a Customer Service Support I for a Contract job with a client in Mauston, WI. The ideal candidate will have strong customer service, communication, and order planning experience, along with the ability to manage multiple priorities in a fast-paced environment.

Pay Range: $20/hour to $22/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Customer Service Support I Job Responsibilities Include:

• Serve as a primary point of contact for customer accounts, providing timely updates, support, and communication regarding orders and delivery schedules.

• Coordinate and manage order planning activities while ensuring customer requirements are accurately processed and fulfilled.

• Build and maintain positive relationships with customers ranging from large global organizations to small businesses.

• Collaborate closely with internal departments including production, planning, logistics, operations, and sales teams to ensure customer expectations are met.

• Respond promptly to customer inquiries, resolve issues, and communicate order status updates in a professional and customer-focused manner.

• Maintain accurate records and documentation of customer interactions, orders, and account activities within company systems.

• Prioritize multiple tasks simultaneously while maintaining attention to detail and meeting deadlines in a fast-paced environment.

Desired Qualifications:

• High School Diploma, GED, or equivalent is required.

• Previous experience in customer service, order management, customer support, administrative support, or related business functions is preferred.

• Excellent verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.

• Strong multitasking abilities and the capacity to manage changing priorities in a fast-paced work environment.

• Excellent attention to detail and accuracy when processing customer information and order-related activities.

Preferred Qualifications:

• Experience supporting manufacturing, distribution, logistics, or order fulfillment environments.

• Familiarity with order processing systems, ERP systems, CRM tools, or customer management applications.

• Experience working with high-volume customer accounts and managing multiple customer requests simultaneously.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Udbhav.Mathur@akkodisgroup.com

Pay Details: $20.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1650574

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