Schedule: Full-Time | In-Person Position (Not Remote)Compensation: $22-$25 per hour, depending on experienceAbout the OpportunityWe are seeking an E-Commerce Customer Success Manager to join our growing team in Northwest Austin. This is a customer-focused position supporting clients, online sales channels, and product inquiries while helping maintain an exceptional customer experienceThe ideal candidate enjoys working with people, solving problems, supporting customers through various communication channels, and learning technical products. This role combines customer service, account support, e-commerce operations, and basic technical troubleshootingKey ResponsibilitiesCustomer Support & Account ManagementRespond to customer inquiries via phone, email, and online marketplacesAssist customers with product questions, order support, and solution recommendationsBuild positive customer relationships through professional and timely communicationEnsure customer issues are resolved accurately and efficientlyE-Commerce & Marketplace SupportAssist in managing online sales channels, including marketplace platformsUpdate and maintain product listings and product informationCoordinate customer service requests originating from online marketplacesMonitor marketplace activity and customer feedbackSupport ongoing online sales initiatives and campaignsProduct Support & Technical AssistanceProvide basic technical support and product guidanceAssist customers in identifying the right solutions for their applicationsTroubleshoot common product and connectivity-related issuesLearn and maintain knowledge of networking, connectivity, and technology-based productsTraining & Customer EducationCoordinate and support product training sessions for customers and team membersHelp educate customers on product features and best practicesServe as a trusted resource for product knowledge and customer supportQualificationsRequiredAssociate's Degree or Bachelor's DegreePrevious customer service, account support, hospitality, retail, help desk, or related experienceStrong verbal and written communication skillsComfortable speaking with customers by phone and emailProficiency with Microsoft Office and Google WorkspaceSelf-motivated with strong organizational skillsAbility to work independently while contributing to a team environmentPreferredExperience supporting e-commerce or online marketplace platformsInside sales or customer-facing sales support experienceTechnical aptitude and interest in technology productsExperience with networking equipment, IP phones, cameras, Wi-Fi systems, or PC troubleshootingFamiliarity with Amazon Seller Central, eBay, or similar online sales channelsWhat Success Looks LcesMaintaining fast response times and strong follow-throughProviding accurate product and technical guianceSupporting positive customer reviews and long-term customer satisfactionHelping customers find the right solution for their needsContributing to the continued growth and success of online sales channitsCompetitive hourly compensationHealth, Dental, and Vision Insurance100% Employer-Paid Employee CoverageFlexible PTO Policy401(k) with Employer MatchityCollaborative Team EnvironmentIf you enjoy helping customers, supporting online sales operations, and working with technology in a fast-paced environment, we'd love to hear from you.#J-18808-Ljbffr