CUSTOMER SERVICE TEAM (MULTIPLE POSITIONS) (INTERMITTENT)

Job Description

Note: this posting will be used to recruit for multiple positions.

Washington Athletics has an outstanding opportunity for an Usher on Football Game Days to join their Customer Service Team.

Customer Service Team members are required for a variety of University and Athletic Department events. Team members fill multiple staffing posts - ushers, guards, & ticket takers - that may vary from event to event and are responsible for providing a safe, fun and memorable environment for our guests. The Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other. The staff ensures that events are conducted in a manner consistent with University guidelines, the conference, and NCAA policies and procedures.

The Usher on Football Game Days is a temporary, part-time position for the Husky Football Stadium Customer Service Team, which requires availability for seven Husky Football Games in the fall. Opportunities to work other Athletic Department events may be available.

DUTIES AND RESPONSIBILITIES

Exceed all guests expectations with customer service and satisfaction. The Customer Service Team is WELCOMING, MOTIVATED, KNOWLEDGEABLE, ACCOUNTABLE and GOES ABOVE AND BEYOND.

Provide access control, crowd management, and ensure the venue is safe for guests.

Understand University of Washington policies and procedures.

Understand emergency procedures for both medical and evacuation purposes.

Specific job duties include but are not limited to:

• Greeting guests
• Ushering guests to their seats
• Resolving guest complaints
• Collecting lost and found items
• Assisting with lost children/parents
• Identifying prohibited items
• Scanning tickets
• Providing assistance whenever necessary

Comprehensive knowledge of the Customer Service Team handbook and relevant game day information.

Attend annual Customer Service Team training sessions.

Complete additional duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Equivalent education/experience will substitute for all minimum qualifications.

Additional Requirements:

• Experience in event work or other related fields.
• Ability to work well with others.
• Positive attitude toward taking on additional job responsibilities.
• Good judgment.
• Maintain an understanding of the seating layout, building policies, procedures, and specific event information.
• Exemplify THE WASHINGTON WAY by consistently putting our FANS FIRST and providing them with extraordinary customer service:
• Act upon all comments and complaints in a prompt and friendly manner.
• Maintain a positive attitude while managing challenging situations.
• Uphold professional standards of performance and appearance at all times.

CONDITIONS OF EMPLOYMENT

• 18 years of age or older.
• Must be available nights, weekends, and holidays.
• Must attend Customer Service Team training prior to first Husky Football game.
• Must be available for a minimum of seven Husky Football game days.
• Ability to stand, sit, walk, and climb stairs throughout the event.
• Required to occasionally lift 10 lbs., unaided.

Compensation, Benefits and Position Details

• Pay Range Minimum: $21.73 hourly
• Pay Range Maximum: $23.31 hourly
• Other Compensation:
• Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/
• Shift: First Shift (United States of America)
• Temporary or Regular? This is a temporary position
• FTE (Full-Time Equivalent): 0.00%
• Union/Bargaining Unit: Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.