Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a British-owned education publishing and assessment services company that serves schools, corporations, and students directly. The company owns several educational media brands, including Addison Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others.
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Job Title: Customer Service Technical Support Analyst
Location: Hoboken, NJ 07030
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
- This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.
Key Responsibilities:
- Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
- Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
- Validate system readiness and document results, issues, and follow-up actions.
Other Responsibilities:
- Perform other related technical support duties and project activities as assigned.
Qualifications:
Required Qualifications:
- One to two years of technical support experience with Windows applications, computer hardware, and customer service.
- Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
- Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.
Preferred Qualifications:
- Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.
Skills, Knowledge, and Abilities:
- Systematic hardware and software troubleshooting with strong attention to detail.
- Clear verbal and written communication with strong customer service and follow-up skills.
- Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Hoboken, NJ (Remote) |
| Industry | Computer/IT Services |
| Salary | $35.53 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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