Customer Service Trainee - WFH

About Our Organization

For decades, our focus has been simple: supporting hardworking families across North America. We partner with thousands of unions and member-driven associations, offering clear, trustworthy guidance on the benefits designed to protect their members. As the only fully unionized benefits provider, we operate with a higher level of integrity, transparency, and service. Families put their trust in us — and we work every day to earn it.

Position Overview

This role goes beyond working remotely; it’s a chance to make a meaningful difference. You’ll assist union members who have specifically requested a review of their benefit options. Your responsibility is to guide them through their choices, answer their questions, and ensure they fully understand the programs available to support their families.

Key Responsibilities

• Engage with members through scheduled phone or virtual consultations

• Lead benefit review appointments in a clear, professional manner

• Break down program details in simple, easy-to-understand language

• Accurately complete digital forms and required paperwork

• Provide follow-up communication to maintain strong relationships

Every interaction you have helps families feel more secure about their coverage and their long-term financial well-being.

What We Offer

• Competitive Weekly Income with performance-based bonuses

• Advancement Opportunities with a defined leadership track

• Flexible Scheduling to design your full-time hours

• Fully Remote Work supported by proven systems and technology

• Residual Income through long-term renewals

• Comprehensive Benefits including health, dental, and vision options

• Ongoing Professional Development with coaching and mentorship

• Annual Company Trips — all-expenses-paid destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas

Who Excels in This Role

We’re seeking individuals who bring:

• Strong, confident communication skills

• Reliable organization and attention to detail

• A genuine desire to help and educate others

• A high school diploma or equivalent

• Experience in customer service, retail, or sales (an asset, but not required)

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