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Customer Service & Vendor Relations Specialist

Drns Corp

  • Brooklyn, New York
  • 2 days ago
  • $20–$25 Per Hour
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Skills

  • Communication Skillsunmatched
  • Compensation and Benefitsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Graphic Designunmatched
  • Health Insuranceunmatched
  • Internet Technologyunmatched
  • Order Managementunmatched
  • Organizational Skillsunmatched
  • Pricingunmatched
  • Printingunmatched
  • Problem Solving Skillsunmatched
  • Procurement Managementunmatched
  • Product Merchandisingunmatched
  • Product Pricingunmatched
  • Production Controlunmatched
  • Promotional Productsunmatched
  • Purchase Ordersunmatched
  • Quality Assuranceunmatched
  • Salesunmatched
  • Time Managementunmatched
  • Vendor/Supplier Relationsunmatched

Description

Replies within 24 hours
Benefits:
  • Short-term disability coverage
  • Health insurance
  • Paid time off
Branded Originals is looking for a Customer Service & Vendor Relations Specialist to serve as the central point of contact between our customers, sales team, and vendors. This is a relationship-driven role at the heart of our operations: you'll keep orders moving, keep customers informed, and keep vendors accountable from quote to delivery.
We process roughly 750 purchase orders a year — about 15 per week — so the workload is steady and very manageable. What matters most to us isn't just experience; it's finding someone who wants to grow with us and become a real part of the team for the long haul.
Compensation & Benefits
$20–25 per hour, depending on experience. Benefits include paid time off, health insurance, and short-term disability coverage.
What You'll Do
Order Management
  • Follow up with customers on outstanding payments and art approvals
  • Track open orders and proactively resolve holdups before they become problems
  • Keep customers and sales reps informed on order status
Custom Quotes
  • Handle custom quote requests from our sales reps
  • Coordinate with vendors to gather pricing, product options, and turnaround times
  • Deliver accurate, timely quotes back to the sales team
Purchase Order Process
  • Generate and verify purchase orders for accuracy (pricing, quantities, artwork, ship dates)
  • Manage the full PO lifecycle from creation through delivery
  • Provide post-PO vendor support: confirmations, proof approvals, production tracking, and issue resolution
What We're Looking For
  • 2–5 years of experience in purchasing, order management, or a related coordination role
  • Strong communicator who's comfortable working with customers, sales reps, and vendors daily — by phone and email
  • Highly organized and detail-oriented; you catch the small errors before they ship
  • Proactive follow-up instincts — you don't wait to be asked
  • Comfortable managing multiple open orders and priorities at once
  • Experience in the promotional products / branded merchandise industry is a plus, but not required
  • Someone looking for a long-term home, not a stepping stone
Why Branded Originals
You'll join a close-knit team where your work is visible and your growth matters. This role touches every part of the business — customers, sales, and vendors — making it a great foundation for someone who wants to build a career with us.
Compensation: $20.00 - $25.00 per hour

Numbers & Facts

LocationBrooklyn, New York
Salary$20–$25 Per Hour

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