Customer Services Support Operator

Ampcus Incorporated

Buffalo Grove, IL(remote)

JOB DETAILS
SKILLS
Business Services, Communication Skills, Consulting, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Service Operations, Customer Support/Service, English Language, Fire Safety, HVAC, High School Diploma, Home Automation, Microsoft Office, Multitasking, Online Chat, Online Customer Support, Order Management, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Returns Processing, SAP, Salesforce.com, Writing Skills
LOCATION
Buffalo Grove, IL
POSTED
2 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Customer Services Support Operator

Location(s): Buffalo Grove, IL
(Hybrid: 2 days onsite: Tuesday & Wednesday temporarily, may be fully remote during office renovation)


Key Responsibilities

  • Handle customer inquiries through phone, email, and online chat.
  • Work in a call-center environment (approximately 50% phone support).
  • Manage customer requests, escalations, and issue resolution.
  • Process orders, returns, credits, debits, quotes, and status updates in SAP.
  • Manage CRM queues and customer communications.
  • Support customers using online ordering and catalog platforms.
  • Document all customer interactions in CRM.
  • Coordinate with suppliers regarding orders, returns, and product inquiries.
  • Support real-time online chat requests.
  • Research and resolve customer issues through collaboration with internal teams.

Required Qualifications

  • High School Diploma or GED.
  • 2+ years of customer support/customer service experience.
  • Strong verbal and written English communication skills.
  • Microsoft Office proficiency.
  • Ability to handle customer inquiries and escalations professionally.
  • Strong customer service and problem-solving skills.
  • Authorization to work in the U.S. without sponsorship.

Preferred Qualifications

  • Associate's or Bachelor's degree.
  • Experience supporting HVAC, Building Automation, or Fire Safety customers.
  • SAP experience.
  • Salesforce experience.

Key Technologies

  • SAP
  • Salesforce CRM
  • Microsoft Office
  • DayForce (timekeeping)

Candidate Profile

Best suited for candidates with:

  • Customer service or call-center experience.
  • Order management and customer support operations experience.
  • SAP order-processing experience.
  • Salesforce/CRM experience.
  • Strong communication and multitasking abilities.

Seniority Level

  • Entry-level to mid-level customer support professional (approximately 2–5 years of experience). Not a technical engineering role.

Hours:

  • 8:00 AM – 5:00 PM

Travel:

  • None


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com