Customer Services Trainer/QC

Primary City/State: Phoenix, Arizona Department Name: Billing-Ref Lab Work Shift: Day Job Category: Revenue Cycle

POSITION SUMMARY

Responsible for all functions within the department, including dealing directly with patient inquiries and complaints via correspondence, phone, or email. Will provide departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to effectively communicate both verbally and with written communication.

MINIMUM QUALIFICATIONS

Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry.

Requires excellent verbal, written, and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.

PREferred QUALIFICATIONS

One year training or supervisory duties.

Additional related education and/or experience.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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