Customer Solutions Manager - North America - 100% Remote

ABOUT SKILLCORNER

SkillCorner is the global leader in AI-driven sports data, delivering automated player and ball tracking from single-camera video, including broadcast, tactical and wide-angle sources. Our computer-vision technology and AI-powered analytics help teams, leagues, federations and agencies make smarter decisions in recruitment, development, performance analysis and team strategy.

Founded in Paris in 2016, SkillCorner operates across football, basketball and American football. Our data covers more than 150 competitions worldwide and is trusted by more than 300 teams, leagues and federations. We are an international, collaborative team united by problem solving, competitive edge, self-awareness, team spirit and a direct, practical approach.

ROLE

SkillCorner is seeking a Customer Solutions Manager to strengthen relationships and outcomes for soccer/football customers across North America, with responsibility for US accounts within USL, NWSL, NCAA amongst others. You will lead post-sales guidance, proactive analysis, product education and support while partnering with sales colleagues on renewals and expansion.

LOCATION

Remote in the United States positioned for travel across North America. Regular customer travel and occasional visits to Paris are required.

RESPONSIBILITIES

• Lead new-customer and new-product onboarding, education and training.

• Create and present tailored analysis that shows how SkillCorner data supports recruitment, scouting and performance workflows.

• Help customers integrate data through APIs, analytics tools, templates, dashboards and repeatable processes.

• Provide proactive and reactive support, manage competing priorities and coordinate resolution across teams.

• Build success plans, monitor adoption and identify risks and expansion opportunities with Business Development.

• Collect, organise and communicate customer feedback to Product, Analysis and Marketing.

• Create reusable educational content and represent SkillCorner in customer and industry settings.