Customer Solutions Specialist

Position at Parts Town

Customer Solutions Specialist

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

As a Customer Solutions Specialist (internally known as a Parts Expert), you are always available to assist customers with all of their OEM replacement part needs. You thrive on building strong relationships with customers in a fast-paced environment while creating an excellent (and even fun!) experience every time. Your passion to go above and beyond for our customers and strong attention to detail is essential in this role!

A Typical Day

• Handle a high volume of calls a day (50 - 70) while delivering exceptional customer care every time
• Process quotes, orders, returns, ID parts, adjustments, tracking information, vendor outreach, outbound calls; working in multiple systems efficiently as possible
• Professional communication with customers, leadership, your team, and other internal departments daily to ensure customer satisfaction

To Land This Opportunity

• You have at least 1 year of customer service experience (face to face or over the phone)
• You're an all-star communicator and are fluent in English. Bonus points if you're bilingual!
• You're passionate about providing top notch customer service and building relationships in the process!
• You have fantastic organization skills and never overlook the details!
• You're a team player with a positive attitude. Most importantly, you're adaptable!
• You have basic computer skills: MS Office, etc.
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• Excel, and Powerpoint knowledge is not required but can certainly earn you GOLD STARS!
• You can work a schedule of M-F 11:00 AM - 8:00 PM (EST) with flexibility to adjust to different hours as needed

Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team

We are a diverse bunch, and while we may not agree on what music is the best, we love a good casserole and can always agree that dessert calories don't count. The one thing you will find here is that no matter if the tenure is 5 months or 25 years, we are always willing to help our new best friends navigate the parts world.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 - $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English | Spanish

E-Verify Right to Work Poster: English | Spanish