Customer Success Agent

Jacobs & Co. has been a trusted partner in helping borrowers achieve homeownership for over 9 years. Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional customer experiences. We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and circumstances.

We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction, providing exceptional service, and maintaining strong relationships with our clients. This is a full-time, on-site position that requires excellent communication skills and a passion for helping others.

Job Requirements

• Proven experience in customer service or a related field

• Strong communication and interpersonal skills

• Ability to handle multiple tasks and prioritize effectively

• Detail-oriented with strong organizational skills

• Proficiency in using CRM software and other relevant tools

• Ability to work independently and as part of a team

• Knowledge of the mortgage industry is a plus

Benefits

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan

• Professional development opportunities

• Supportive and collaborative work environment