Customer Success Associate

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Pay and Benefits:

Pay Range: $60K-$70K per year

Benefits: PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance

Advancement Opportunities: Leadership Development track with potential to move up the organization in 6-12 months

Job Type: Full-time

Typical Work Hours: Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).

About Mathnasium:

Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method- the result of decades of hands-on instruction and development - has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.

Position Summary:

The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.

Key Responsibilities:

Enrollment & Customer Service:

Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes

Ensure customer satisfaction (both parents and students) in areas such as student progress,attitude and engagement through all communication channels

Administrative Leadership:

Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans

Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation

Training & Development:

Manage instructional staff, provide coaching, and help improve team performance

Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks

Qualifications (Skills & Traits for Success):

Passion for helping others and a genuine curiosity about people (both children and adults)

Growth mentality and open to constructive feedback

Ability to adapt quickly to a fast-paced environment

Excellent communication(both written and oral), interpersonal skills and teamwork

Ability to work well with diverse groups of people

Strong problem-solving abilities, reliability, and efficiency

Prior experience in office management, and multi-tasking experience is a huge plus

Organized, proactive, and detail-oriented

Excellent time management and prioritization skill

Bachelor's degree preferred

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.