Communication Skills, Compensation and Benefits, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Employee Assistance Plan, Interpersonal Skills, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Risk Analysis, Sales Support, Team Player, Vision Plan, Writing Skills
Careerscape is recruiting on behalf of our client, a growing company seeking an enthusiastic entry-level Customer Success Associate to join their remote team. This is a fantastic opportunity for a motivated communicator to launch a career in customer success, building strong relationships with clients and helping them get the most value out of the company's products and services from day one.
Day to day, you will spend your time responding to client questions, guiding new customers through onboarding, and partnering with internal teams to resolve issues quickly. People who thrive in this role are natural relationship-builders who stay organized under pressure, communicate clearly in writing and by phone, and genuinely enjoy helping others succeed. No prior experience is required, just a positive attitude, strong people skills, and a willingness to learn.
COMPENSATION
The salary range for this role is $75,000 - $90,000 per year, based on experience, communication skills, organizational abilities, and client hiring needs.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
- Serve as the first point of contact for client questions and requests
- Guide new customers through onboarding and initial product setup
- Build and maintain strong, trust-based relationships with assigned accounts
- Respond promptly to inquiries via email, chat, and phone
- Track customer interactions and update records in the CRM system
- Identify at-risk accounts and escalate concerns to senior team members
- Collaborate with sales and support teams to resolve customer issues
- Gather client feedback and share insights with internal stakeholders
- Assist in creating help resources and onboarding materials
- Monitor customer satisfaction and follow up on outstanding requests
Requirements
- Bachelor's degree or equivalent practical experience preferred
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Comfortable learning new software and CRM tools
- Ability to manage multiple client relationships simultaneously
- A positive, patient, and empathetic approach to problem solving
- Reliable internet connection and a dedicated remote workspace
- Prior customer service or internship experience is a plus
- Availability to work standard US business hours
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Generous paid time off and paid holidays
- Fully remote position with flexible scheduling
- Home office stipend for remote equipment
- Paid parental leave
- Professional development and training opportunities
- Employee assistance program
- Collaborative, supportive team culture
- Opportunities for career growth within the company