Careerscape is recruiting on behalf of our client, a growing customer-focused company, for an entry-level Customer Success Associate to join their remote team. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and building relationships with customers from the very first interaction.
Day to day, you will spend your time in conversation with customers over email, chat, and phone, helping them get the most out of the product and resolving issues before they become frustrations. The ideal candidate is upbeat, organized, and genuinely curious about the people they're helping, and thrives in a remote environment that rewards initiative, clear communication, and a team-first attitude.
Responsibilities
Serve as the first point of contact for customer questions via email, chat, and phone
Onboard new customers and guide them through initial product setup
Troubleshoot basic account and product issues, escalating complex cases as needed
Maintain accurate records of customer interactions in the CRM
Monitor customer health metrics and flag at-risk accounts to senior team members
Follow up proactively with customers to ensure satisfaction after issue resolution
Collaborate with sales and product teams to relay customer feedback
Contribute to and help maintain the customer help center and FAQ content
Meet weekly response time and customer satisfaction targets
Participate in team trainings to stay current on product updates
Requirements
High school diploma or equivalent required; associate or bachelor's degree preferred
0 to 1 year of experience in customer service, support, or a related client-facing role
Strong written and verbal communication skills
Comfortable learning new software tools and CRM systems quickly
Reliable internet connection and a quiet home workspace for remote work
Ability to manage multiple conversations and priorities in a fast-paced environment
Positive, patient attitude when working through customer concerns
Basic familiarity with tools like Zendesk, Intercom, or Salesforce is a plus
Availability to work standard US business hours
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling
Home office equipment stipend
Paid training and onboarding program
Opportunities for career growth into senior support or account management roles