Customer Success Coordinator

Remote/Field: Must be located in the Central or Mountain time zone and be able to travel 25%-50%

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Customer SuccessCoordinatoran early-career Customer Success role designed to support the post-sale customer journey across adoption, utilization, market expansion, account healthand retention.



This role is notassigned toa permanent book of business. Instead, theCSCprovides flexible capacity across the Customer Success organization, helping teamsmaintainmomentum during leave of absence coverage, high-volume administrative cycles, proactive account reviews, data hygieneinitiativesandtargeted at-risk customer activities.



TheCSCwill work closely with Lead CSMs, Regional Managersandcross-functional partners tolearnthe business, strengthen operationaldisciplineandhelp ensure our customers receive consistent,proactiveandvalue-driven support.

Responsibilities:

• TheCSCwill bedirectly responsiblefor work that improves visibility,readinessandexecution across the Customer Success organization, includingbut not limited to:

• Customer data curation and hygiene

• Maintainaccurateandtimelyaccount information, customer attributes, contacts, notes, sentiment&risk indicators inCDK tools (Totango,Salesforceand other CS tooling)

• Reporting and account insight preparation

• Organizeandsummarize customer health, adoption,utilization,engagementand risk data

• Prepare account-level reporting toassistCSMs and leadersidentifytrends, gaps,opportunitiesand areas requiring action

• Review priority lists toidentifymissing data, decliningutilization,negativehealth scoretrends,unresolved issues(including case escalation)upcoming renewals or other risk signals

• Support research, documentation,

  CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

  At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

  CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

  Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.