Careerscape is recruiting on behalf of our client, a growing company looking to add a Customer Success Coordinator to their remote team. This is a great entry point for someone who loves helping people, stays organized under pressure, and wants to build a career in customer success. You will be the friendly first line of support for customers, helping them get the most value out of the product from day one.
Day to day, you will juggle inboxes, onboarding checklists, and check-in calls while keeping a close eye on customer health signals. People who thrive in this role are naturally curious, quick to learn new tools, and genuinely enjoy solving problems for others. If you like clear processes but also know how to think on your feet when something unexpected comes up, you will fit right in.
Responsibilities
Serve as a primary point of contact for new and existing customers
Guide customers through onboarding and initial product setup
Respond promptly to customer questions via email, chat, and phone
Track customer health metrics and flag at-risk accounts to the team
Maintain accurate customer records and notes in the CRM
Coordinate renewal and upsell conversations with the account management team
Assist in creating help articles, FAQs, and onboarding materials
Schedule and support customer check-in calls and quarterly reviews
Collect and relay customer feedback to product and support teams
Help troubleshoot basic account and product issues before escalating
Requirements
Bachelor's degree or equivalent practical experience
Strong written and verbal communication skills
Comfortable learning new software tools quickly
Ability to manage multiple customer conversations at once
Detail oriented with strong follow-through on tasks
Customer service, retail, hospitality, or internship experience a plus
Familiarity with CRM or helpdesk tools such as Salesforce or Zendesk is a plus
Self-motivated and able to work independently in a remote setting
Positive attitude and genuine interest in helping people succeed
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling
Home office stipend for remote workers
Opportunities for career growth into senior customer success roles