Payrate: $52.00 - $52.00/hr.
Summary:As a Customer Success Intelligence Analyst, you will transform customer, dealer, and product data into insights that inform decisions across various business functions, including Customer Success, Product Engineering, and dealer-support teams. You will work with the CS Intelligence product lead and stakeholders to address questions from initial scoping through analysis and delivery, building repeatable intelligence capabilities for the organization.
Responsibilities- Clarify the business question and the decision it should inform, along with the necessary analysis.
- Analyze customer, dealer, product, and support data to identify and explain customer friction points.
- Create clear reports, visualizations, and summaries that connect findings to evidence.
- Validate data quality, definitions, and conclusions with subject-matter experts and technical partners, clearly communicating limitations and data gaps.
- Manage analytical requests, communicate progress, and document recurring analyses for reproducibility or development into scalable workflows.
Qualifications- Experience analyzing data to answer business questions and produce useful reports.
- Strong data visualization and storytelling skills, with the ability to build clear dashboards, charts, and narratives that connect findings to customer needs and business decisions.
- Comfort working through open-ended questions and incomplete or inconsistent data.
- Ability to organize multiple requests, clarify priorities, and deliver agreed work.
- Experience with knowledge graphs, including navigating connected data and identifying relationships.
- Proficiency with data-querying, analysis, or reporting tools such as Python, SQL, spreadsheets, and visualization tools.
- Hands-on experience building AI skills, tools, workflows, and working with agentic coding tools such as Claude Code, Codex, and Github Copilot, with the ability to orchestrate them effectively and verify the output.
Skills- Knowledge of agricultural equipment, precision agriculture, or dealer and customer-support operations.
- Experience navigating knowledge graphs or other connected-data models and using them for relationship matching, for example linking customers, dealers, machines, support cases, and product issues.
- A hypothesis-driven approach to answering questions, testing assumptions against available data, and developing clear, evidence-backed recommendations.
Pay Transparency: The typical base pay for this role across the U.S. is: $52.00 - $52.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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