Customer Success Manager

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

• Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
• Own $1M+ in ARR across a number of accounts (30+)
• Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
• Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
• Solve problems. Be the bridge between customers and our product and support teams when issues come up.
• Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

Requirements

• 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
• Experience working in the GovCon industry would be beneficial
• Strong program management experience, change management and supporting user adoption
• Must be AI savvy
• Comfortable with technology — you can learn a product deeply and explain it simply.
• A genuine curiosity about customers' problems, and the drive to solve them.
• Sharp communication skills, written and verbal.
• A self-starter who thrives on ownership, not hand-holding.

Benefits

• Work with major global brands across Defense, IT Services, and Healthcare.
• A flat, fast-moving team with real career growth.
• 100% paid private medical insurance.
• Flexible working schedule.
• Competitive salary and annual leave.
• Monthly all-hands and team events with people worldwide.

Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.