Customer Success Manager

Chicago, Illinois

Instant Apply

1 day ago

Job Description

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.

What will you do? Make an impact!

We are seeking a Customer Success Manager to join our team! In this role, you will be responsible for cultivating strong, long-term relationships with key customers by fostering a customer-centric culture that drives retention, loyalty, and advocacy. As the primary point of contact for critical accounts, you will play a vital role in understanding customer goals, identifying opportunities to add value, and ensuring a seamless customer experience. Your ability to communicate across departments and proactively solve problems will be essential to your success.If you're passionate about building partnerships and have a strong technical background in environmental services, we encourage you to apply!

Candidates will ideally be located in Houston, TX or Baton Rouge, LA.

Extensive technical knowledge in the Environmental Services industry is required for consideration.

Key Job Responsibilities

Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.
Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.
Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer's organization to strengthen partnerships and capture greater wallet share.
Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.
Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly
Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner
Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.

Do you have what it takes?

Education and Experience:

Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor's degree accepted.
5+ years of experience in a customer success or experience, or technical role in the industry.

Skills:

Knowledge of RCRA and waste profiling required.
Strong organizational skills and attention to detail.
Previous customer success experience, sales, or account management experience
Impeccable communication skills: verbal, written, and presentation skills
Customer-centric mindset with a win-win mentality
Knowledge of best practices in customer success and retention
High work capacity, dependable, results oriented and strong sense of urgency
Ability to travel 10-20% for customer meetings (quarterly)
Proficiency in SAP is highly desirable.

What's in for you?

Why Tradebe is Right for You

Competitive pay and benefits
Student loan repayment assistance
Generous vacation and sick plans
Medical (including telehealth), dental and vision
401k Retirement match
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Agency paid, basic life and AD&D insurance
Career ladders, professional development, and promotion opportunities
Leadership opportunities
Great work environment and culture
And MORE!

Ready to make a difference? Apply now!

#TeamTradebe #SustainableCareers #TradebeJobs

If this offer does not match your expectations, but you would like to develop your career in a company that p

Numbers & Facts

Location

Chicago, Illinois

Skills

Accidental Death and Dismemberment (AD&D)unmatched
Best Practicesunmatched
Billingunmatched
Business Administrationunmatched
Communication Skillsunmatched
Content Developmentunmatched
Cross-Sellingunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Environmental Chemistryunmatched
Environmental Complianceunmatched
Environmental Healthunmatched
Establish Prioritiesunmatched
Financial Managementunmatched
Financial Operationsunmatched
Insuranceunmatched
Leadershipunmatched
Maintain Complianceunmatched
Metricsunmatched
Onboardingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Recyclingunmatched
Resolve Customer Issuesunmatched
Resource Conservation and Recovery Act (RCRA)unmatched
SAPunmatched
Safety Complianceunmatched
Safety/Work Safetyunmatched
Salesunmatched
Sales Managementunmatched
Sales Operationsunmatched
Sales Supportunmatched
Strategic Accountsunmatched
Strategic Planningunmatched
Student Loansunmatched
Telehealthunmatched
Time Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched

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