Customer Success Manager - Construction

About Buildots

Buildots is the world's most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You'll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor's future projects.

Candidates must reside within a reasonable driving distance of El Paso, Texas.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you'll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you'll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you'll need to ensure we're ahead of the game.

Responsibilities:

• Act as a primary point of contact for customers, ensuring their needs are understood and addressed.
• Collaborate closely with project teams to ensure the successful implementation and adoption of Buildots.
• Monitor project progress and provide regular updates and actionable insights to stakeholders.
• Identify opportunities for process improvements and help implement best practices.
• Facilitate communication between customers and internal teams to resolve issues and drive successful outcomes.
• Provide training and ongoing support to customers to ensure optimal use of the Buildots platform.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 7+ years of construction experience as a Project Manager, Superintendent, or Project Engineer - you know where the inefficiencies live and have worked on large-scale commercial or mission-critical construction projects.

OR

• relevant experience in construction technology, Customer Success Management, AEC consulting, or a related field.
• Willingness to travel is required.
• Self-starter who spots a problem, owns it, and solves it without waiting to be told.
• Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video.
• A fast learner who picks up new tools quickly and communicates complex ideas clearly.
• Strong people skills - you leave every interaction, regardless of role or culture, with people feeling good about working with you.
• Genuinely excited about what technology can do for the construction industry, not just curious about it.
• Comfortable balancing onsite customer engagement with remote work and occasional travel.
• A natural at turning data and feedback into actionable insights.
• Good vibes and a sense of humor - non-negotiable.

Location & Travel: El Paso, Texas

• This role is ideally suited for someone based in or near El Paso, Texas.
• Approximately 50% of the role will be dedicated to the El Paso project, including onsite presence at the jobsite approximately every other week.
• The remaining approximately 50% of the role will be remote, supporting additional customer and project needs.
• Travel to other projects will be significantly less frequent than our traditional traveling CSM roles and is expected to be approximately once per month.
• Candidates must be comfortable with the onsite and travel requirements of the position.

A benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Employee Assistance Program (EAP)
• Commuter benefits (for eligible employees)
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

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