Customer Success Manager

Two Six Technologies is looking for a Customer Success Manager to join our team supporting Federal and National Security customers. This person will serve as the primary customer representative embedded with mission partners to support the implementation of our Zero Trust data encryption products, working alongside customer engineers to ensure smooth software and hardware deployment in high-security environments. In parallel, this person will navigate the customer's organization to drive user adoption, secure subscription renewals, and bring critical mission requirements back to our core engineering team.

What you will do:

Guide successful product integration within federal environments, working closely with customer engineers.

Maintain a proactive on-site presence to ensure user satisfaction, uncover operational friction, and identify new programs or agencies that could leverage our encryption capabilities.

Organize, track, and manage customer subscription renewals, ensuring continuity of service and monitoring account health metrics.

Coordinate with corporate and defense-tech partners to ensure our software and hardware products integrate seamlessly with broader mission systems to deliver unified value.

Confidently explain high-level cryptographic, Zero Trust, and architectural concepts to both technical operators and non-technical agency leadership.

Act as the voice of the customer: gather requirements and feature requests and collaborate directly with Engineering and Product teams to shape the roadmap.

What you will need (basic qualifications):

Knowledge of encryption techniques, and secure network protocols.

A deep understanding of the missions supported by US Federal agencies, the Department of Defense (DoD), or the Intelligence Community, including at least 2 years of on-site experience.

Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.

Experience managing a range of customer types and needs.

Experience building, managing, and operating within budgets.

Ability to work independently.

Nice If You Have Experience with:

Prior experience in a customer success role supporting federal or defense customers through software or hardware products.

Business development experience, including hands-on experience managing government contract vehicles (e.g., AWS ICMP or IDIQs with GSA).

Experience with government cloud platforms (e.g., AWS GovCloud, Azure Government).

Security Clearance:

Active TS/SCI w Polygraph

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