Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
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TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
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Job Title: Customer Success Manager
Location: Hollywood, CA 90028
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings: 09:00 am to 06:00 pm
Job Description:
- Mid-level Customer Success Manager supporting Client Ads Manager, our self-serve CTV advertising platform that lets small and medium businesses (SMBs) harness the prestige of TV and the precision of Connected TV.
- You act as a strategic advisor to a book of high-value SMB accounts, owning the journey from first-look onboarding to long-term retention and individual revenue targets, and you partner with Sales, Ops, and Product along the way.
Key Responsibilities:
- Strategic onboarding - dive deep into customer goals to design and run tailored onboarding journeys that turn new sign-ups into power users
- Growth and retention - proactively manage a book of high-value SMB accounts, driving product adoption and customer satisfaction through data-backed engagement
- Performance consulting - act as the subject matter expert on Client Ads Manager, advising clients on creative best practices and campaign optimizations so they see a real ROI
- Revenue ownership - own individual revenue targets by identifying opportunities to scale unmanaged advertisers
- Sales pipeline management - maintain high operational standards in Salesforce and keep a consistent cadence of outreach (calls, emails, meetings) to move opportunities through the funnel
- Issue resolution - diagnose account issues, such as campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when needed
- Cross-functional partnership - work with Sales, Ad Ops, and Product to hand off accounts cleanly, resolve recurring issues, and bring client feedback back to the team
Qualifications:
- Experience - 2 5 years in digital advertising, media sales, or account management, with a working knowledge of how the ad ecosystem operates
- Education - Bachelor's degree in Marketing, Business, or a related field
- Tools - comfortable with CRM tools (Salesforce) and complex ad-tech platforms
Core Competencies:
- Goal: these are the areas we evaluate throughout the interview process.
- Client relationship management - proactive communication, expectation-setting, escalation handling
- CTV / digital advertising acumen - understands campaign lifecycle, trafficking, delivery, and reporting
- Cross-functional coordination - works effectively with Sales, Ad Ops, and Product without formal authority
- Problem-solving under ambiguity - diagnoses account issues (e.g., delivery/trafficking cases) and drives them to resolution
- Data fluency - reads campaign performance data and translates it into a client narrative
- Process rigor - comfortable with CRM/ticketing systems (Salesforce), timeline management, documentation
- Coachability & self-awareness - reflects honestly on past misses
Must Haves skills:
- Experience - 2 5 years in digital advertising, media sales, or account management, with a working knowledge of how the ad ecosystem operates
- Education - Bachelor's degree in Marketing, Business, or a related field
- Tools - comfortable with CRM tools (Salesforce) and complex ad-tech platforms
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Hollywood, CA |
| Industry | Computer/IT Services |
| Salary | $39.22 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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