Customer Success Manager

Location: San Francisco Bay Area, USA

Work arrangement: On-site, five days per week.

Employment type: Full-time

Compensation: US$180,000–230,000 in annual on-target earnings (OTE), including base and variable compensation.

About the Opportunity

RecruiterGrounds is supporting the search for a Customer Success Manager for a growing AI and data infrastructure company.

Help enterprise customers achieve measurable business results while building long-term account relationships. You'll combine strategic account management, commercial ownership, and hands-on technical troubleshooting.

What You'll Do

• Own enterprise accounts through onboarding, adoption, renewals, retention, and expansion.
• Troubleshoot APIs, integrations, logs, and customer workflows with Product, Support, and Engineering.
• Lead business reviews, demonstrate ROI, and build relationships with technical teams and senior decision-makers.
• Monitor customer health, address churn risks, and identify opportunities to grow account value and revenue.

What We're Looking For

• 6+ years in customer-facing SaaS roles, including 3+ years managing enterprise customers.
• Hands-on API troubleshooting with Postman or a comparable tool; practical experience is essential.
• Experience in a high-growth startup or scale-up.
• Proven ownership of renewals, expansion, and revenue retention targets.
• Clear communication with executives and confidence working with technical stakeholders.

Experience with AI/ML, data platforms, API products, developer tools, or cloud infrastructure would be an advantage.

Interested?

Apply through this job posting with your updated résumé. Include a brief summary of your enterprise SaaS experience, API troubleshooting skills, and account retention or expansion results.