Customer Success Manager

About the Company

Traveling with Mich specializes in creating personalized experiences for clients around the world. Our team focuses on exceptional customer service, thoughtful planning, attention to detail, and creating seamless experiences tailored to each client's preferences.

We are looking for a motivated and organized Client Experience & Planning Advisor to join our remote team and help provide an outstanding experience from the initial client interaction through follow-up.

About the Role

This is a part-time remote position focused on client communication, planning, scheduling, and customer support.

The Client Experience & Planning Advisor will communicate with clients, understand their needs, coordinate requested services, maintain accurate client information, follow up on inquiries, and help ensure that each client receives attentive and professional service.

The ideal candidate enjoys working with people, is highly organized, communicates professionally, and can manage multiple tasks while working independently.

Key Responsibilities

* Communicate with clients through phone, email, and other approved communication channels.

* Respond to client inquiries in a timely and professional manner.

* Understand client preferences, requests, and service needs.

* Assist with planning and coordinating client requests.

* Coordinate schedules, reservations, and other client arrangements.

* Maintain accurate and up-to-date client records.

* Follow up with clients before and after services are completed.

* Address customer questions and concerns and provide appropriate solutions.

* Communicate with external partners and service providers when necessary.

* Monitor client requests and ensure timely follow-through.

* Provide a professional and personalized client experience.

* Follow company procedures, service standards, and confidentiality guidelines.

* Complete administrative and customer-support tasks as assigned.

Qualifications

Required Qualifications

* Excellent written and verbal communication skills.

* Strong customer service and interpersonal skills.

* Excellent organization and attention to detail.

* Ability to manage multiple tasks and prioritize responsibilities.

* Professional and positive communication style.

* Ability to work independently in a remote environment.

* Basic computer skills and ability to learn new software and platforms.

* Reliable internet connection and appropriate remote-work environment.

* Ability to meet scheduled working hours and deadlines.

Preferred Qualifications

* Previous experience in customer service, client relations, scheduling, administration, hospitality, sales support, or a related field.

* Experience using CRM or client-management systems.

* Experience with scheduling or reservation platforms.

* Bilingual or multilingual communication skills.

* Experience working in a remote or customer-facing environment.

What We Offer

* Remote work environment.

* Part-time schedule.

* Flexible scheduling based on business needs.

* Professional development and training.

* Opportunity to develop customer service, communication, planning, and organizational skills.

* Supportive and collaborative team environment.

Ideal Candidate

We are looking for someone who is:

* Client-focused and service-oriented.

* Reliable and dependable.

* Organized and detail-oriented.

* Comfortable communicating with different types of clients.

* Professional and confident in written and verbal communication.

* Proactive when following up on tasks.

* Comfortable learning new technology and systems.

* Able to work independently while staying connected with the team.

Equal Employment Opportunity

Traveling with Mich is committed to providing equal employment opportunities to qualified individuals. Employment decisions are based on qualifications, skills, experience, business needs, and other lawful considerations.

How to Apply

Interested candidates are encouraged to submit their application through this job posting. Qualified applicants will be contacted regarding the next steps in the hiring process.