Job Description:
Mid-level Customer Success Manager supporting Client’s Ads Manager, our self-serve CTV advertising platform that lets small and medium businesses (SMBs) harness the prestige of TV and the precision of Connected TV. You act as a strategic advisor to a book of high-value SMB accounts, owning the journey from first-look onboarding to long-term retention and individual revenue Clients, and you partner with Sales, Ops, and Product along the way.
Key Responsibilities:
Strategic onboarding - dive deep into customer goals to design and run tailored onboarding journeys that turn new sign-ups into power users
Growth and retention - proactively manage a book of high-value SMB accounts, driving product adoption and customer satisfaction through data-backed engagement
Performance consulting - act as the subject matter expert on Ads Manager, advising clients on creative best practices and campaign optimizations so they see a real ROI
Revenue ownership - own individual revenue Clients by identifying opportunities to scale unmanaged advertisers
Sales pipeline management - maintain high operational standards in Salesforce and keep a consistent cadence of outreach (calls, emails, meetings) to move opportunities through the funnel
Issue resolution - diagnose account issues, such as campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when needed
Cross-functional partnership - work with Sales, Ad Ops, and Product to hand off accounts cleanly, resolve recurring issues, and bring client feedback back to the team
Qualifications:
Experience: 2–5 years in digital advertising, media sales, or account management, with a working knowledge of how the ad ecosystem operates
Education: Bachelor’s degree in Marketing, Business, or a related field
Tools: Comfortable with CRM tools (Salesforce) and complex ad-tech platforms
Core Competencies:
Goal: these are the areas we evaluate throughout the interview process.