Customer Success Specialist

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This position is full-time and on-site in Rolling Meadows, IL.


Peace Industries, LTD (dba Spotnails), an award-winning distributor of pneumatic stapling tools, collated fasteners, and replacement parts, headquartered in Rolling Meadows IL, is seeking a customer success specialist to join our team, help us continue to build a fantastic workplace, and help our customers succeed.


Job Summary
Customer-focused professional serving as the primary liaison between customers, sales, operations, and logistics teams. Responsible for order management, issue resolution, relationship building, and cross-functional coordination to ensure an outstanding customer experience while supporting company growth and operational excellence.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Build and maintain strong customer relationships through responsive, professional service.
• Process customer orders accurately and efficiently, including order entry, confirmations, back orders, and shipment follow-up.
• Monitor inventory availability and coordinate with internal teams to meet customer requirements.
• Troubleshoot and resolve product, freight, pricing, delivery, and account issues.
• Process RMAs and maintain accurate customer records and documentation.
• Collaborate with sales, purchasing, warehouse, and operations teams to ensure on-time delivery and customer satisfaction.
• Identify process improvement opportunities and contribute to operational efficiency.

Qualifications

• High school diploma or equivalent.
• Proven customer service experience in distribution, logistics, or related environments.
• Strong attention to detail, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with ERP systems and Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to manage multiple priorities independently and as part of a team.

To the qualified Customer Success Specialist, we offer:

• Salary range $20-$28 per hour, based on experience
• Medical/Dental/Vision
• PTO
• 10 Paid Holidays per year
• Profit sharing
• 401(k) with company match

Spotnails, in business for 85 years, is committed to the growth of all our team members. We are equally committed to offering high-quality products and exceptional customer service, enabling our customers in the construction, packaging, and manufacturing industries to succeed and achieve their goals.

Candidates being interviewed and considered for employment are subject to a pre-employment questionnaire, drug screen, and background check.
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