Customer Support Engineer

Customer Support Engineer

About the Role

Job ID

302557

Location

Bulgaria

Sofia (stolitsa)

Sofia

Company

Siemens Energy EOOD

Organization

Grid Technologies

Business Unit

Service

Full / Part time

Full-time

Experience Level

Professional / Experienced

A Snapshot of Your Day

Join our dynamic Sales Application & Offer Management team in Eastern Europe as a Specialist Professional (P4) and play a crucial role in driving business growth within the Grid Technologies Service division, specifically focusing on the Bulgarian market. You will manage the end-to-end bid and proposal lifecycle, ensuring that all offers are technically sound and commercially competitive. Imagine collaborating closely with cross-functional teams to develop strategic commercial and contractual terms that align with our business objectives. Your expertise in complex proposal management and negotiation will be vital in shaping our success and enhancing our market presence.How You'll Make an ImpactYou will manage the complete creation of complex bids, proposals, and tender responses for service solutions in the Grid Technologies sector.Analyze customer requirements (RfQs/RfPs) to develop a clear win strategy, defining the scope, timeline, and deliverables of each offer.Coordinate and consolidate input from various departments, including sales, engineering, legal, and finance, to ensure cohesive and compelling proposals.Ensure all proposals comply with internal policies, quality standards, customer specifications, and submission deadlines.Lead the negotiation of contractual terms and conditions with customers, collaborating closely with legal and sales teams to secure favorable agreements.What You BringYou have a Bachelor's degree in Engineering, Business Administration, or a related field.You possess 2-4 years of professional experience in bid management, proposal development, or contract management, preferably within the energy or industrial sector.Your advanced negotiation, project management, and analytical skills are complemented by a deep understanding of pricing strategies and commercial risk assessment.Fluency in Bulgarian is required for this role.

You are proficient in English and have demonstrated experience managing large, complex technical and commercial proposals from inception to submission.Certifications such as Association of Proposal Management Professionals (APMP) and Project Management Professional (PMP) are a plus.

Please submit your CV in English language!

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemensenergy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Flexible work
• Time off/Paid holidays
• Continual learning through the Learn@Siemens-Energy platform
• Access to a variety of employee resource groups

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