Customer Support Engineer - Wire Harness

Role summary / purpose

The successful candidate will serve as the link between the plant and the manufacturing facility. This person will be highly organized with superior communication skills, interfacing with customers and serving as a communication link between the plant and manufacturing operations.

Key responsibilities

• Re-verify parts within the computer system
• Perform first level analysis of non-conformances
• Verify all suspect product and maintain product test equipment
• Expedite non-conforming material same day
• Input data into Incident Reporting System (IRS)
• Provide technical support and system understanding
• Conduct and coordinate initial 24 hour containment activities
• Coordinate additional containment where required
• Serve as an integral part of response teams
• Write weekly trip reports
• Monitor and negotiate customer return Parts Per Million (PPM) rates
• Provide and coordinate special event activities
• Develop customer relationships to improve product and maintain or increase business

Requirements - education & experience

• 6-10 years of related work experience
• Wire harness experience
• Training in computer applications

Required skills

• Computer literacy with proficiency in Excel, Word, and email
• Strong customer engagement and communication skills
• Organizational skills

Employment details - type, location, hours

2nd shift