Customer Support Engineer - Wire Harness

Must have wire harness experience and strong customer engagement

Shift: 3rd shift

The successful candidate will serve as the link between the plant and the manufacturing facility. The candidate will also be required to re-verify parts within the computer system. Candidate should be computer literate and familiar with Excel, Word, and email. This person should be highly organized and have superior communication skills as he/she will interface with customers.

Key Responsibilities:

• Perform a good first level analysis of non-conformances
• Verify all suspect product and maintain product test equipment
• Be the communication link between Customer Plant and the client
• Reside at customer facility
• Expedite non-confirming material back to the client same day
• Input data into Incident Reporting System (IRS)
• Provide technical support and system understanding
• Conduct/coordinate initial 24 hour containment
• Coordinate additional containment where required
• Be an integral part of the response teams
• Write a weekly trip report
• Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates
• Provide/coordinate special event activity
• Develop customer relationships in the plant to improve the product and maintain or increase the business

Required Qualifications:

• 10+ years of related work experience
• Training in computer applications
• College degree with a major in Engineering