Immediate need for a talented
Customer Support. This is a
06+months contract opportunity with long-term potential and is located in
Mountain View ,CA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-33064
Pay Range: $30 - $39/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Respond promptly and professionally to incoming telephone calls, chats, and tickets
- Assist with order problems, exchanges, edits, and tracking
- Develop knowledge of products and services, effectively conveying this information to customers
- Understand and resolve compliance issues in accordance with policies and procedures
- Be an active team member, supporting overall teamwork and morale
- Adhere to all established procedures, policies, and safety rules
- Maintain established performance levels
Key Requirements and Technology Experience:- Completed Secondary Education
- Experience working in customer service-related work
- Basic understanding of customer relationship management (CRM) software, such as Salesforce
- Ability to effectively communicate over the phone and via email
- Customer service skills and professionalism with a strong ability to diffuse customer concerns
- Strong investigative skills and sense of urgency
Our client is a leading
IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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