Customer Support

Permanent

Position: Customer Support Representative

Company Overview:

Florvets Structures is a leading manufacturer of high-quality steel structures for commercial, industrial, and agricultural use. With over 20 years of experience, we pride ourselves on providing our customers with durable and cost-effective building solutions. Our headquarters are located in Phoenix, Arizona, where we have a dedicated team of professionals working together to deliver exceptional products and services to our clients.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction with our products and services.

Key Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner

- Provide product information and technical support to customers

- Process orders and coordinate with production and shipping departments to ensure timely delivery

- Resolve customer complaints and issues, escalating to management when necessary

- Maintain accurate and up-to-date customer records

- Collaborate with sales and marketing teams to identify and address customer needs

- Assist with the development and implementation of customer service policies and procedures

- Continuously strive to improve the overall customer experience and satisfaction

Qualifications:

- High school diploma or equivalent; some college coursework in business or a related field preferred

- 1-2 years of experience in a customer service or support role

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Proficient in Microsoft Office and CRM software

- Ability to work independently and in a team environment

- Experience in the construction or manufacturing industry is a plus

Benefits:

- Competitive salary

- Comprehensive benefits package including medical, dental, and vision coverage

- 401(k) retirement plan with company match

- Paid time off and holidays

- Career growth and development opportunities

If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we encourage you to apply for this position. Join the Florvets Structures team and help us continue to deliver top-quality products and services to our valued customers.