Customer Support Representative

Austin, TX

1 day ago

Job Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

We are seeking a highly professional, customer-focused Customer Support Representative to serve as a key point of contact for our customers and help shape a positive experience with Four Hands.

As part of the Sales Operations team, this individual will act as a trusted resource by resolving customer inquiries, providing helpful guidance, and delivering a consistent, high-touch service experience. The role also includes a variety of responsibilities that support accuracy, continuity, and operational excellence across the customer journey, including recognizing when to escalate more complex issues to the appropriate teams.

This position is ideal for someone who takes pride in representing the brand, exercises sound judgment, and can balance efficiency with genuine customer care.

In This Role

Serve as an initial point of connection for Customer Service at Four Hands, delivering a warm, polished, and professional experience in every customer interaction by phone and email
Support customers with questions related to products, availability, pricing, order status, shipment tracking, order processing, and other service-related needs with a helpful, solutions-oriented approach
Monitor incoming calls, emails, and shared queues to help ensure customer requests are addressed in a timely and accurate manner in line with team goals and established service levels
Escalate more complex issues to the appropriate internal teams while maintaining clear communication and continuity for the customer
Partner cross-functionally with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and maintain service continuity
Help ensure smooth handoffs between teams by documenting key information and providing clear internal communication
Use CRM and other internal tools to document interactions, monitor open items, manage follow-up activities, and ensure a consistent and reliable customer experience
Recognize opportunities to improve the customer experience and share feedback with leadership
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

2+ years of customer service experience in a customer-facing, professional environment
Bachelor's degree preferred
Prior experience using CRM systems strongly preferred
Proficiency in Microsoft Office, particularly Outlook and Excel
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Strong verbal and written communication skills, with the ability to engage confidently with a variety of customers
Demonstrated judgment, initiative, and accountability in handling customer needs
A proactive, customer-first mindset paired with the ability to work both independently and collaboratively

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

Numbers & Facts

Location

Austin, TX

Skills

Call Monitoringunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Furnitureunmatched
Interior Designunmatched
Leadershipunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Multitaskingunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Resolve Customer Issuesunmatched
Sales Operationsunmatched
Supply Chainunmatched
Time Managementunmatched
Writing Skillsunmatched

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