Customer Support Representative-II

Title: Customer Support Representative-II
Location: Remote
Duration: 03 months

Description

Scheduled available: 9am - 6pm CST hours, Saturday - Wednesday. Flexibility to change schedule on a weekly basis if needed.

You will support hourly and daily quality management and support across our Meal Manager program - a growing space within the client's operations. Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.

You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and client's representatives on a regular basis. You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.

Preferred Qualifications:

• Excellent verbal communication
• Attention to detail
• Ability to adapt to changing contexts
• Last-hour logistics or delivery customer service experience
• Experience with Slack is a must
• Experience with support tools such as Zendesk / Salesforce is a must
• Experience with SQL is a nice to have