New!
Bilingual Customer Service Representative Mom's Meals
Des Moines, IA6 days ago
- $18 Per Hour
Three Point Solutions, Inc.
- Johnston, IA
- 1 day ago
- $18–$19.50 Per Hour
- Contractor
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Skills
- Customer Support/Serviceunmatched
- Heavy Equipment/Vehiclesunmatched
- Manufacturingunmatched
Description
Job Title: Customer Support Representative II
Client: Heavy Machine Manufacturing Company
Duration: 24 Months (Possible Extension)
Location: Johnston, IA 50131
Schedule:
Onsite (5 days/week)
Monday-Friday
Must be flexible to work any 8-hour shift between 7:00 AM - 7:00 PM CST
Shift options: 7:00-3:30 | 8:00-4:30 | 9:00-5:30 | 10:30-7:00
Job Responsibilities
Job Description:
· Provide technical and customer support via phone, email, and chat.
· Support dealers and customers with software, connected equipment, and precision agriculture products.
· Document cases in the case management/CRM system.
· Troubleshoot customer issues and resolve escalations.
· Create and maintain online support documentation.
Products Supported:
JDLink, Operations Center, Apex Farm Management, GreenStar Displays, StarFire Receivers, AutoTrac, Mobile Apps, Machine Guidance, JDLink Terminals, Dashboard, and other ISG products.
Numbers & Facts
| Location | Johnston, IA |
| Job Type | Contractor |
| Salary | $18–$19.50 Per Hour |
Qualifications
Required Qualifications:
· Customer Service or Technical Support experience
· Strong computer and troubleshooting skills
· Experience with CRM or case management systems
· Data management experience
· Excellent communication and problem-solving skills
· Ability to work flexible shifts and occasional holidays
Preferred:
· Agriculture or Precision Farming knowledge
· Experience supporting agriculture equipment or dealer networks
· Bachelor's degree in Agriculture, Business, Engineering, IT, or related field
Training:
· Approximately 6 weeks (8:00 AM-4:30 PM shift)
· 3-4 months to reach full productivity
Skills
- Customer Relations
- CSR
- Call Centers
- Customer Support/Service
- Customer Service Management
About Company
A global leader in the medical device industry, specializing in the design and manufacturing of innovative healthcare technologies. The company develops high-quality medical devices used in minimally invasive procedures, diagnostics, and patient care, while maintaining strict quality and regulatory standards in a clean-room manufacturing environment.
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