Customer Service Representative - Work From Home Spade Recruiting
Phoenix, AZ14 days agoRemote
- $50,000–$60,000 Per Year
- Full-time
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Skills
- Banking Servicesunmatched
- Business Developmentunmatched
- Business Operationsunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Data Formatsunmatched
- Detail Orientedunmatched
- Embedded Systemsunmatched
- Identify Issuesunmatched
- Organizational Skillsunmatched
- Policy Developmentunmatched
- Problem Solving Skillsunmatched
- Product/Service Launchunmatched
- Salesunmatched
- Service Level Agreement (SLA)unmatched
- Short Messaging Service (SMS)unmatched
- Startupunmatched
- Technical Operationsunmatched
- Writing Skillsunmatched
Description
Job Description:
Job Title: Customer Experience Specialist.
Duration: 12 Months
Payrate: $25.00 - $27.00 Hourly on w2 all inclusive.
Work Schedule: Shift 3: Mon–Wed, 3 pm–12 am PT, 9 hrs/day ×3 days = 27 hrs/wk
Location: Remote
About the Team
- When you join our team, you join our dream: to grow and empower local economies.
- As Client continues expanding into new verticals and customer experiences, we’re constantly testing, learning, and refining how we support our customers.
- This role will support a newly launched product during its pilot phase.
- You’ll be embedded within a focused pod responsible for delivering a high-quality, reliable customer experience during a critical period of growth.
About the Role
- We’re looking for a hands-on, detail-oriented Customer Experience Specialist.
- This is a structured, execution-focused role suited for someone who is organized, responsive, and enjoys solving problems.
- We're looking for strong performers who can move fast to get things done and are excited by the idea of bringing Client to the world. If this sounds like you –read on!
What You’ll Do:
- Respond to inbound customer inquiries via email and SMS
- Evaluate refund eligibility based on defined policy and time-based criteria
- Validate order details and required data fields before processing
- Prepare and submit structured approval requests
- Track resolution status and ensure accurate case closure
- Complete required forms, documentation, and daily reporting
- Escalate high-risk edge cases, or policy-exception requests when appropriate
- Communicate clearly and professionally with customers throughout the resolution process
- Identify recurring issues and flag trends to the pod lead
What we’re looking for:
- Prior customer support or similar relevant experience
- Strong written communication skills
- High attention to detail and comfort working within policy-driven frameworks
- Ability to follow structured SLA processes accurately and meet turnaround expectations
- Sound judgment in determining when to escalate
- Proficiency with Google Suite and email
- Available to work evening and weekend shifts
Nice to Haves:
- You have a bachelor’s degree or higher, or are currently pursuing one
- You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience
- Experience working with external partners
- Ability to thrive in a fast-paced, evolving environment`
Numbers & Facts
| Location | REMOTE, VA (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $1 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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