Job Title: Customer Support Representative
Client: Heavy Machine Manufacturing Company
Duration: 24 months with possible extension
Location: Johnston, IA 50131
Shift: Mon–Fri, 7:00 AM–7:00 PM CST ,Must be able to work any 8-hour shift within operating hours ,
On-site: 5 days/week ,Shift timings: 7:00–3:30 | 8:00–4:30 | 9:00–5:30 | 10:30–7:00 CST
· Provide frontline customer support for parts, products, and services.
· Handle 15–20 inbound calls/day from customers and dealers.
· Respond to customer questions, complaints, and escalated issues.
· Process special/custom orders and coordinate with internal teams.
· Make occasional outbound calls for research, follow-up, and issue resolution.
· Document every customer interaction in the CRM/case management system.
· Research customer issues and provide accurate solutions.
· Build strong customer relationships and promote customer satisfaction and retention.
| Location | Johnston, IA |
| Job Type | Contractor |
| Salary | $18–$19.50 Per Hour |
Requirements:
· 6+ months customer service/support experience; call center experience preferred.
· Knowledge of agriculture, turf equipment, or utility vehicles preferred.
· Experience with agriculture or technology dealer channels is a plus.
· Strong verbal and written communication skills.
· Excellent customer service, troubleshooting, and research skills.
· Confident handling customer questions and difficult conversations.
· Proficient with Microsoft Office and CRM/case management systems.
· Bachelor's degree in Agriculture, Business, Engineering, IT, or related field preferred.
· Reliable, dependable, and able to work occasional overtime/holidays.
Training
· Approximately 6 weeks of training/mentoring on the 8:00 AM–4:30 PM shift.
· Full productivity expected within approximately 3–4 months.
· On-site position; reliable internet and distraction-free environment required.
A global leader in the medical device industry, specializing in the design and manufacturing of innovative healthcare technologies. The company develops high-quality medical devices used in minimally invasive procedures, diagnostics, and patient care, while maintaining strict quality and regulatory standards in a clean-room manufacturing environment.
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